The Filofax brand was founded in 1921 with a goal of providing exceptional products which improve the lives of our customers.
Throughout our history, and even more so today, we are confident that Filofax continues to deliver on its promise of providing the
very best in quality, style and functionality.
We are extremely confident that you will find your Filofax to be superbly made, however if a
problem does arise you should know that Filofax warrants all of its Filofax branded products to
be free from defects in workmanship and materials for a period of one (1) full year from the date
of original purchase.
Should you experience any failure in workmanship, or materials, within the first full year of
ownership, simply return your purchase to the address below. You will be required to provide proof of
purchase and also provide for the initial cost of return shipping to our facility. If you do not have a proof of
purchase, then the item you are returning must be currently in our range or currently listed on our website
as a full priced item. If upon inspection we determine that your Filofax is defective, then we will agree to repair or replace it
free of charge, and we will also refund up to $8.00 of the cost that you paid to return the item to
us. The decision to repair or replace remains with us. As our models/styles/colors change
frequently we will make every effort to replace your Filofax with one that is similar in style, size
This limited one year warranty does not cover damage from normal wear and tear, accident,
abuse or damage caused by improper handling, cleaning or care. Normal wear and tear may
include slight changes in the appearance of the leather, vinyl or fabric covering, Normal wear
and tear may also produce scratches, scuffs, tears, cracks, creases, worn-edges, stains, fading
or stretching. Snaps and zippers may also show wear and tear over time. If any of the above
describes the condition of your Filofax product, and you only require non-warranty repair
services, please click on this www.ssia.info to be connected to a list of local craftsman who may
be able to assist you with repairs for a fee.
Growth marks in leather are part of the natural beauty of leather products. While great care is
taken to minimize the amount and appearance of growth marks, we cannot guarantee that
natural products are totally free from these characteristics.
If we authorize the return of your product, we strongly recommend that you ship it to us using a
service that provides tracking information for your package. Shipping in this manner will enable
you to confirm the delivery of your package to our location. Filofax is not responsible for damage
in transit, or lost shipments while inbound to our facility. Also, when returning your product,
please include a brief note describing the exact nature of the problem, a copy of the original
purchase receipt (if available), and your pertinent
For U.S. orders, please send all warranty related returns to:
Filofax Warranty Dept.
555 Airline Drive
Coppell, TX 75019
For Canada Orders, please send all warranty related returns to:
Filofax Warranty Dept.
Dominion Blueline Inc.
8681 Place Marien
Montreal-East (Quebec) H1B 5W6